Frequently Asked Questions

How much does shipping cost?

You can get free ground shipping on all trophy and plaque orders over $100.00 that are paid for in advance (if ordered and shipped in the continental US). Medals, Acrylic, Glass, Crystal, key chains, certificates, lanyards, mugs, water bottles, promotional items, gift sets, coins, flash drives, additional engraving plates, pins & ribbons are not eligible for this offer. Other shipping option charges are based on weight of package and distance of destination from our facility.

When will my order ship?

After an order is placed it takes  7 days for in house for processing, production and engraving, then your order will ship.
If you need your order faster please call 504-460-0220 and we will try our best to assist you.

How are APO/FPO orders shipped?

UPS

How do I track my package(s)?

You will receive an email with your tracking number(s). If you do not you can call 504-460-0220 and an award specialist can help you.

Why am I getting charged shipping when my cart is over $100?

This is usually because something in your cart does not meet the requirements for free shipping. Acrylic, Glass, Crystal, Medals, key chains, certificates, lanyards, mugs, water bottles, promotional items, gift sets, coins, flash drives, additional engraving plates, pins & ribbons are not eligible for this offer.

Returns/Cancellations/Issues

If I have an issue with my order, what should I do?

Please contact our Customer Service Department at 504-460-0220. Please have your order number or email address associated with your account available.

I would like to return my order, what should I do?

Please contact our Customer Service Department at 504-460-0220. Please have your order number or email address associated with your account available. This must be done within 48 hours of receiving delivery. All items must be received within 7 business days of recieving your RMA number.

Why am I getting charged shipping when my cart is over $100?

This is usually because something in your cart does not meet the requirements for free shipping. Acrylic, Glass, Crystal, Medals, key chains, certificates, lanyards, mugs, water bottles, promotional items, gift sets, coins, flash drives, additional engraving plates, pins & ribbons are not eligible for the free shipping offer.

I have not received any emails from you about my order, why?

Our system automatically updates you and sends out emails. Unfortunately, certain email providers block our emails and label them SPAM. Services such as Gmail, Hotmail & Yahoo Mail are our main issue. Please check your SPAM folder for your email from us, If you still can’t find your emails from us, just give us a call and we’ll give you the info you’re looking for.

How do I cancel my order?

You must call 504-460-0220 and speak with one of our Award Specialists. If you order is already in production restocking and/or engraving charges may apply.

Can I add to or change my order?

Due to the exceptionally fast processing/turnaround times, no order changes can be made once the order is placed.

How do I reactivate a cancelled order?

Please call 504-460-0220 and speak with one of our Award Specialists. They will be more than happy to assist you.

What should I do if an item is missing from my order?

You must call 504-460-0220 and speak with one of our Award Specialists. Please have your order number and/or email address ready when calling.

Price Guarantee

Do you price match your competitors?

Yes we do! If you find a lower advertised price anywhere on in-stock merchandise we will not only meet it (on new orders only), we will beat it! Visible Proof is required (website, sales flyer, catalog, etc.). Typographical errors and competitors price match not applicable.

Engraving

Can I enter my engraving online?

Yes you can! There is an engraving box where you can enter your text on each product page. For additional or unique engraving, please call 504-460-0220.

Can I Put Engraving Text on a Custom Award?

Yes you can! Most awards have an engraving plate area. Engraving text cannot be put on the custom award itself, but can always be put on an engraving plate.

Order Status and Tracking 

Where is my order?

If you want to see the current status of your order just log in to your account and check the status.

How do I track my package?

You will receive an email with your tracking number(s). If you do not you can call 504-460-0220 and an award specialist can help you.

Order Questions

What payment methods does Trophy Depot accept?

We accept Visa, MasterCard, American Express, Discover, Check, Money order and P.O.’s (from public and private schools only, We reserve the right to refuse any purchase order.).International orders must have a U.S based credit card.

How do i know my payments are secure?

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Why was my credit/debit card declined?

A credit or debit card may be declined for many reasons, the most common reasons are: Incorrect billing address, Incorrect card number, Incorrect expiration date or a daily spending limit. We are not provided the reason for the decline. We recommend calling your credit card company to discuss.

If I am placing an international order am I responsible for duties/taxes?

Yes, duty charges and taxes are the responsibility of the customer and must be paid upon receipt.

How would you recommend I place my order?

is the best way to place your order. It’s easy, fast and you can enter all of your engraving (if applicable) during the process of your order.

How long does it take for my order to arrive?

Your order will ship from our warehouse within 7 days. Need it faster? Call 504-460-0220 we offer same day turnaround upon request (certain restrictions apply).

How can I pay?

We accept Visa, MasterCard, American Express, Discover, Check, Money order and P.O.’s (from public and private schools only).

Why am I getting charged shipping when my cart is over $100?

This is usually because something in your cart does not meet the requirements for free shipping. Acrylic, Glass, Crystal, Medals, key chains, certificates, lanyards, mugs, water bottles, promotional items, gift sets, coins, flash drives, additional engraving plates, pins & ribbons are not eligible for this offer.

International Order Questions

What payment methods does Trophy Depot accept?

We accept Visa, MasterCard, American Express, Discover, Check, Money order and P.O.’s (from public and private schools only).International orders must have a U.S based credit card.

If I am placing an international order am I responsible for duties/taxes?

Yes, duty charges and taxes are the responsibility of the customer and must be paid upon receipt.

Custom Logo Orders

Can I put extra text on or around my submitted logo?

Any text in logo areas will be counted as additional lettering unless it is your team/league/ organization name.

I’m not a very good artist, can you design something for me?

Yes we can! Our team of skilled designers will design you your very own custom logo award…Call us at 504-460-0220.

Product Information

What is resin?

Resin is a material made by combining synthetic substances which can be forced into a mold and then hardened.

What is diecast?

Die casting is a process can be described as forcing melted metal under high pressure into a mold to create a shape.

What is trophy trim?

Trim is an accompanying decorative part of a trophy. Usually of smaller size than a traditional trophy figure but similar in design and color. Common trim pieces are eagles, sports figures, dates etc.

What is a column?

A column is the decorative cylinder that connects the trophy base to the trophy figure on most traditional trophies.

Why are there lines running through my marble base?

The lines running through a marble base are called veins. They are a natural part of a piece of marble. Each one is unique and will have different and varying amount of these decorative veins.

Website Information

I see a figure or insert I like, but it is not available on the award I am trying purchase?

Please call us at 504-460-0220